The email box on my form is not showing for Android phones

  • Profile Image
    moore.pedro
    Asked on June 04, 2020 at 03:08 PM

    Hello,

    My signup form keeps having issues and not allow users to add their email addresses.  It gives them a block prohibiting them from adding an email.

    We tested online and iOS users work fine but our guess is it with the Andriod phones.

    Form - https://form.jotform.com/200578881831058

    Pedro

  • Profile Image
    Kevin_G
    Answered on June 04, 2020 at 06:58 PM

    Apologies for the inconveniences caused. 

    I've tested your form using an Android device and it seems to be working, here is a screenshot about my test:

    1591311290Screenshot_2020-06-04-16-51-34

    May you let us know the browser you're using or the device? 

    You may also try using a different internet connection. I've also cleared your forms cache, kindly test again and let us know if the problem persists.