How to encrypt or reset encryption

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    katiegladney
    Asked on June 04, 2020 at 03:47 PM

    Hello, I am new to JotForm.  I was trying to make a form and encrypt it.  When the window popped up it asked me to enter a password.  I found the how-to for encrypting forms where it asks you to create a key and follow the directions.  Unfortunately, I am not receiving those instructions and for some reason it is going straight to asking for a password that I have not created yet.  Is there a way to go directly to the place to create the key?  Thanks for the help!


    Katie

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    Kevin_G
    Answered on June 04, 2020 at 08:00 PM

    Unfortunately, there is no way to create the decryption key without getting the wizard on the form builder. 

    The password you should enter at the moment of turning on the encryption is your account password, the same you use to log in. 

    Once you enter the password, you can select the option to create a key, the system will create a key for you which will be downloaded on your computer: 

    03-1-create_keys.png

    Kindly give it a try and let us know if you have any questions. 

    Thanks. 

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    Katie
    Answered on June 10, 2020 at 02:37 PM

    Thanks for the response!  I was able to get through to the option page, but unable to download my key because it said I needed an application to do so.  I chose to use the public key because it said I already had one.  Not sure how that happened because I did not make one yet. What exactly is the public key?  Is it still private to just me?

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    Kevin_G
    Answered on June 10, 2020 at 03:46 PM

     but unable to download my key because it said I needed an application to do so

    This may depend on the browser settings, if it's configured to open the downloaded files instead, you may be asked to have a software to open that file, try using Chrome, this by default downloads the files directly on your computer.

    I chose to use the public key because it said I already had one.  Not sure how that happened because I did not make one yet. What exactly is the public key?  Is it still private to just me?

    This option basically allows you to upload a key generated with a different software, it does not necessary mean your key will be available publicly. The key will still remain private and the data will be available only upon uploading the key to decrypt the data.