What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sending email address value with PayPal Pro credit card orders

    Asked by waxing1 on July 03, 2013 at 02:10 PM

    Is an email address transmitted to Paypal?

    Is an address transmitted to PayPal when someone places an order from Jott form?  I need to know if shipping information will be automatically sent to the buyer through PayPal.

    email paypal pro paypal shipping
  • Profile Image

    Answered by waxing1 on July 03, 2013 at 02:47 PM

    see form here:

    http://www.wax-training.com/order-brazilian-wax-dvd.html

  • Profile Image

    Answered by jefreylandicho on July 03, 2013 at 03:29 PM

    The Billing address would be sent to Paypal if that is what you mean and the Address field you have created will be sent to your form submission list or email notification. The address that would be sent to your PayPal is the registered address of the PayPal account that was used for making the payment.

    If you have any other questions, please contact us again.

  • Profile Image

    Answered by waxing1 on July 03, 2013 at 04:06 PM

    Thanks for your reply.  I need to know how I can get the buyers email address transmitted to paypal during a purchase.  If that is done Paypal will send them a notice when I ship the item.  Is that possible?

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 03, 2013 at 05:51 PM

    I think that the customer will be notified about the order and update actions like shipping if he/she checkout through PayPal.

    However, it might not work for Credit Card payments. I am forwarding a feature request ticket to see if the email field can be forwarded along with the Credit Card details to the PayPal.

    We will update this thread as soon as we have any updates on this. Thank you.

  • Profile Image

    Answered by waxing1 on July 03, 2013 at 06:14 PM

    That would be wonderful!  Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 22, 2013 at 11:49 PM

    @waxing1

    Our PaypalPro integration captures the first email field found on your form and passes it to Paypal as the customer's email field. As long as you have an email field on your form and it is set as required, your customers will receive notifications from Paypal regarding their order.

    If you have further questions or concerns, please do not hesitate to ask.

    Best regards