Wrong Custom Form URLs on Sub Accounts

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    ThanhVNguyen
    Asked on July 03, 2013 at 02:46 PM

    My username and login is associated with a shared account. How do I create a custom URL to a form so that the URL does not include my username?

    The URL that is created when I make a custom URL from my username is in this format:  "http://www.jotform.us/USERNAME/FORMNAME"  

    I would like to have the USERNAME appear as the administrative account username (that I am associated with), not my own username.

  • Profile Image
    Mike_T
    Answered on July 03, 2013 at 03:44 PM

    Thank you for contacting us.

    I would like to have the USERNAME appear as the administrative account username (that I am associated with), not my own username.  

    It works like that, but currently it is showing the wrong link to you. So the correct link to form is:

    http://www.jotform.us/RockefellerCenter/Faculty-Rec-2014

    I have created a bug report link about this issue with wrong custom links on sub accounts.

    We will inform you once it is fixed.

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    ThanhVNguyen
    Answered on July 03, 2013 at 03:57 PM

    Thank you for your the corrected link and informing me that this is a bug.  It is good to know that all custom URLs that I attempt to create will be affected in this way so that I can make this revision before I point people to my complete forms.

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    EltonCris
    Answered on July 03, 2013 at 04:19 PM

    @ThanhVNguyen

    Welcome and apologies for this inconvenience.

    We will just let you know here once this is corrected.

    Thank you!

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    paulsimpson
    Answered on July 14, 2013 at 06:56 PM

    Hi,

    I am very sorry for any inconvenience this has caused you. This error has now been fixed and the correct custom url will be generated when using a sub account.

    Regards

    Paul