I am not able to update my billing credit card information

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    FaiyazKhalid
    Asked on June 05, 2020 at 01:42 AM

    Dear Authority

    My Jotform account is added one of my credit card but later on due to security reason i had got the card blocked. So the subscription for this month got failed. I was allotted new credit card by the bank so i tried to replace new card so i followed process by going to settings and billing and then clicked on change credit card i got an option to put Name and credit card details i filled and when clicked on add it did not add and remained on the same position. I tried many times to add new card but it is not letting me add new card so i am unable to subscribe account by new credit card. I request you to reset my previous card details from my account. Username is: FaiyazKhalid


    Thanks


  • Profile Image
    Mianala
    Answered on June 05, 2020 at 05:32 AM

    Hello @FaiyazKhalid

    We are looking into this issue. We will get back to you as soon as possible.

  • Profile Image
    Mianala
    Answered on June 05, 2020 at 06:03 AM

    Upon checking, your card has been declined. Please visit this page for more information about this: https://stripe.com/docs/declines.

    Let us know if you have more questions. We will be glad to help.