I am not able to update my billing credit card information

Dear Authority

My JotForm account is added one of my credit card but later on due to security reason i had got the card blocked. So the subscription for this month got failed. I was allotted new credit card by the bank so i tried to replace new card so i followed process by going to settings and billing and then clicked on change credit card i got an option to put Name and credit card details i filled and when clicked on add it did not add and remained on the same position. I tried many times to add new card but it is not letting me add new card so i am unable to subscribe account by new credit card. I request you to reset my previous card details from my account. Username is: FaiyazKhalid

Thanks

Hello @FaiyazKhalid

We are looking into this issue. We will get back to you as soon as possible.

Upon checking, your card has been declined. Please visit this page for more information about this: https://stripe.com/docs/declines.

Let us know if you have more questions. We will be glad to help.