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dhitalsushanAsked on June 5, 2020 at 3:58 AM
Please update me as soon as possible.
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dhitalsushanReplied on June 5, 2020 at 4:10 AM
Please update my account ASAP, I had paid for the Service just Today Morning. and I am not getting the Service
Please update it ASAP
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Richie JotForm SupportReplied on June 5, 2020 at 7:08 AM
We do apologize for the inconvenience.
I did check your account subscription and it seems you have upgraded to Bronze monthly via PayPal I-6GGEGMS07MVS.
However, it seems you have cancelled the subscription as your non-profit application has been approved.
Your account is downgraded back to free.
We have processed the refund for your subscription, you may upgrade again with the 50% discount for the non-profit.
Please give us 5-7 working days for the refund to reflect your account.
Hope this information helps.
If you have further questions, let us know.