Why my account is again sent back to normal I paid today morning?

  • Profile Image
    dhitalsushan
    Asked on June 05, 2020 at 03:58 AM

    Please update me as soon as possible. 


  • Profile Image
    dhitalsushan
    Answered on June 05, 2020 at 04:10 AM

    Please update my account ASAP, I had paid for the Service just Today Morning. and I am not getting the Service

    Please update it ASAP 


  • Profile Image
    Richie_P
    Answered on June 05, 2020 at 07:08 AM

    We do apologize for the inconvenience.

    I did check your account subscription and it seems you have upgraded to Bronze monthly via PayPal I-6GGEGMS07MVS.

    However, it seems you have cancelled the subscription as your non-profit application has been approved.

    Your account is downgraded back to free.

    We have processed the refund for your subscription, you may upgrade again with the 50% discount for the non-profit.

    Please give us 5-7 working days for the refund to reflect your account.

    Hope this information helps.

    If you have further questions, let us know.