Outgoing Emails: getting You have reached your daily limit message

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    cjaosborne
    Asked on June 05, 2020 at 10:35 AM

    Good morning, 

    We have been using Jotforms for a couple months now. I know we are on the free version but it appears we should be able to send and receive a lot of submissions and have 5 forms. Yesterday and today it is telling us that our daily limit is reached and we can't send anymore. 

    Can you tell me why this is? 


    Thank you!

    Jessica 

  • Profile Image
    Anita_K
    Answered on June 05, 2020 at 11:34 AM

    Hi Jessica,

    thank you for reaching out to us.

    I assume you are sending your form in an email, using this method:https://www.jotform.com/help/303-How-to-Send-a-Form-via-Email

    Is that correct?

    If so, please know that for free accounts you can send your form from the builder 20 times per day. (On paid accounts you can send 100/hr up to 1000/day).

    I hope this helps, please let us know if you have any questions.

  • Profile Image
    cjaosborne
    Answered on June 05, 2020 at 11:45 AM

    Yes but when I click send it tells me my daily limit has been reached. So yesterday and today we were unable to send any.


    Thank you!

    Jessica

  • Profile Image
    FelipeSantana
    Answered on June 05, 2020 at 12:45 PM

    Hello Jessica,

    Our apologies for the inconvenience that you have experienced.

    As my colleague has mentioned, when you are in a Free account, you will only be able to send a maximum of 20 emails per day. If you have exceeded this number of emails, then you will need to wait 24 hours before being able to send more.

    Can you kindly confirm with us if you are still unable to send the form via email?

    I went ahead and cleared our form to cache to ensure that there isn't any cached data causing your emails to send.

    We will wait for your response.

  • Profile Image
    cjaosborne
    Answered on June 05, 2020 at 12:53 PM

    Hello,

    I just tried to send another and it says that my daily limit is reached still. I haven't sent anything in 48 hours.

    Thank you!

  • Profile Image
    Welvin
    Answered on June 05, 2020 at 01:55 PM

    Thank you for the confirmation.

    I have now reported this problem to our backend team for review. Once we have an update, you will be notified through this ticket.

    In the meantime, copy the form URL or the submission and send it manually through your email account.