Why did you suspend my account?

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    Mehmet 
    Asked on June 05, 2020 at 12:02 PM

    Hi,

    My account is suspended. Could you please help me.

    Thanks.

    Mehmet Demir


  • Profile Image
    Flavio_A
    Answered on June 05, 2020 at 12:59 PM

    Hi @Mehmet

    Your account was suspended because your were collecting tax numbers from users. For security reasons, this is only allowed when you add these two widgets to your form:

    Terms & Conditions: https://www.jotform.com/widgets/terms-and-condition

    E-Signature: https://www.jotform.com/widgets/signature

    In order to reactivate your account, we need your authorization to remove the offending fields from your forms. Once you regain access to your account, you will be able to add the fields, as long as you also include the widgets I mentioned.

    Please let us know if we can assist you any further.

  • Profile Image
    mkemald2
    Answered on June 05, 2020 at 01:08 PM

    Thanks for your quick response Flavio.

    I was going to add e-signature and terms&conditions. To do that I started Docusign account.

    Could you please reactivate my account?

    Thanks.

    Mehmet

  • Profile Image
    Kevin_G
    Answered on June 05, 2020 at 02:19 PM

    I have deleted the guilty fields and reactivated your account now, kindly check and let us know if you have any questions. 

    Thanks. 

  • Profile Image
    mehmet 
    Answered on June 07, 2020 at 10:27 AM

    Hi Kevin,

    I removed tax pdf form from my account but it seems my account suspended again.

    Could you please help me?

  • Profile Image
    ashwin_d
    Answered on June 07, 2020 at 01:27 PM

    I did check your account and found that it was suspended for a different reason. I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2373533