Wire Transfer Payment Returned

Hello,

I tried to upgrade my account via wire transfer but the payment was returned.

Can you tell me why the payment was returned and what I can do to resolve this?

Thanks!

Hi,

I apologize for the inconvenience. This should be an automatic process that doesn't require any approval on our part.

Can you please refer to this guide and make sure you are putting in the correct reference number?

Let us know if the issue persists.