Changing password and deleting account

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    Natalie
    Asked on June 05, 2020 at 12:19 PM

    I need to delete the intakes@dana-group.org account so that I can use this email for the k.bray@dana-group.org account. I created the intakes account by logging in with Google, now I have entered the password to the intakes google account and tried other passwords, but nothing works. Can someone please help me with this? I emailed yesterday for help and never received a response. 


    Thank you!


    Natalie Lane

    n.lane@dana-group.org

  • Profile Image
    FelipeSantana
    Answered on June 05, 2020 at 01:22 PM

    Hello Natalie,

    Thank you for contacting our support team.

    After checking our records, I have found that there is no JotFotm account associated with the email address intakes@dana-group.org. I did find two other accounts under the email addresses n.lane@dana-group.org and  k.bray@dana-group.org.

    I also found another support ticket for your account regarding changing your account information and it seems that two of my colleagues have provided responses for you. You can find that ticket here: https://www.jotform.com/answers/2368705

    Also, if you are interested in resetting your account password or deleting your Jotform account, you can use the following user guides to do so:

    How-to-reset-JotForm-account-password

    How-to-Delete-My-Account

    Please let us know if you have any further questions or concerns, we are always happy to help!