Update username

  • nblakewoodward
    Asked on June 5, 2020 at 12:51 PM

    Hi, do we have the ability to change a user name? I noticed that, in order to customize a forms url or share link the name of the user is attached. We want to customize the link but no have my username imbedded in the link. 

  • Kiran Support Team Lead
    Replied on June 5, 2020 at 1:42 PM

    It is possible to change the username of the account. Please provide us with any other 3 choices in the preferred order so that we can change the account username as per the availability.

    If you do not want to display the username in the form URL, it is required to upgrade the account to Enterprise plan which offers custom domain URL to the forms.

    Thanks!

  • nblakewoodward
    Replied on June 8, 2020 at 2:28 PM

    Hi Kiran,
    Below are the 3 usernames in the preferred order:
    1. WoodwardParkCity
    2. CampWoodward
    3. WoodwardCamp.
    Please let me know if you need any other information. Thanks!
    --

  • Kiran Support Team Lead
    Replied on June 8, 2020 at 3:40 PM

    As per your request, we have now changed your account username from nblakewoodward to WoodwardParkCity. You may now logout and login again to your JotForm account using the new username. If you are using any custom URLs for your forms, it is required to update the username in the URL and share/embed them again. 

    Thanks!