ZenDesk Integration Question

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    Wilson Mattos 
    Asked on June 05, 2020 at 01:41 PM

    We are looking for a way to integrate forms with ZenDesk.

    I looked at the integration instructions and video but have some questions that were not addressed.

    In addition to mapping a field in the form to a field in ZenDesk, is it possible to have multiple fields in the form added to the description field in ZenDesk?

    For example, I want to ask several questions in the form, and have all the answers be line items in the ZenDesk ticket description field.

    Additionally, can the customer upload multiple files in one submission?

    Do the uploaded files count against the plan storage capacity?

    Thanks,

    Wil

  • Profile Image
    Kevin_G
    Answered on June 05, 2020 at 03:42 PM

    The integration does not support to map multiple fields from the form with one field on the third party app; however, as an alternative, you may pass the data from multiple fields to a long text entry and then map this with the description field on your Zendesk integration. 

    Here's a guide that will help you to do so: https://www.jotform.com/help/286-How-to-Pass-Field-Value-to-Another-Field

    Here's an example: https://form.jotform.com/201565745077056

    You can see here the condition I used on my form: 

    15913860642020-06-05_13h40_46.png

    Additionally, can the customer upload multiple files in one submission?

    Yes, this guide will help you to allow file uploads on your form and allowing multiple files too: https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms

    Do the uploaded files count against the plan storage capacity?

    Yes, I would recommend you to check this guide for more details about the usage and limits on your account: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope this helps.