Duplicate Orders

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    Asked on June 05, 2020 at 02:52 PM

    Hi I have been having some issues with one of my forms. Some orders get duplicated days apart and just this week I had an order that was originally made on May 7th come into my inbox on June 3, 2020 with no action on the part of the customer.

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    Answered on June 05, 2020 at 05:26 PM


    Thank you for your message.

    Could you please provide us with the submissions ID that are duplicated and the form URL/ID?

    You can also set up the Unique Question How-to-set-Form-Limits-Based-on-a-Unique-Question.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered on June 26, 2020 at 06:52 PM


    The duplicate submissions problem is now resolved. We added some preventive measures to help deter unwanted resubmissions of the previous entry. This should not happen again.