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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Integrated Form: Product gets deselected when we use auofill option.

    Asked by glenbrookmikvah on July 03, 2013 at 08:44 PM

    I'm on windows 7 with chrome Version 27.0.1453.116 m.

    When I load the form at https://secure.jotformpro.com/form/31818253807962 the product "Reservation" is checked.  When I fill out the form with autofill, the product becomes unchecked (it should be checked by default as per my options in jotform).  When I try to submit, nothing happens.  I would expect an error message telling me to select a product.

    However, even when I select the product and submit, I still get nothing - no error messages and no form submission or confirmation.

    I also do not get any JS errors in my console.

    What gives?  A speedy response would be appreciated.  I am a paying customer, and I have a lot of congregants trying to use this form.

    Thanks!

    Page URL:
    https://secure.jotformpro.com/form/31818253807962

    does not work JotForm style size message
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    Answered by dinesh-it on July 03, 2013 at 10:42 PM

    Hi, Yes! I am able to replicate the same. Sorry for the inconvenience caused.

    I will create a bug report ticket to our development team for you. We will update you once we find a solution.

    Thank you.

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    Answered by dinesh-it on July 03, 2013 at 10:46 PM

    This is a sample snap which reproduce the Bug:

     

    Thank you.

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    JotForm Support

    Answered by steve on September 02, 2014 at 06:57 PM

    This has been fixed for some time. We apologize for the delay in confirming it.

    Please let us know if you encounter further issues.

    Kind Regards