Customer support for people filling out forms

  • Profile Image
    Brandy clements
    Asked on June 05, 2020 at 03:43 PM

    Hi, 

    I tried to search FAQs for a question one of my survey-filler-outers but didn’t see it. 

    they would like to know how to return to a saved survey they have started filling out but didn’t finish. Do they have to keep the browser open for the survey to save their work? 

    I have at least 7 unfinished surveys, people but I can’t see who those surveys belong to. Can I retrieve this information? 

    thanks, 

    Brandy

     https://form.jotform.com/93378905999179

  • Profile Image
    jonathan
    Answered on June 05, 2020 at 07:07 PM

    Hi Brandy,

    Please check also our user guide  : How to Enable Autofill on Forms

    The users will be able to continue the session anywhere/anytime as long as they have access to the session link.

    They will see a screen similar to below when the saved the session.

     

    They can retrieve the session link from their email.

    ---

    I have at least 7 unfinished surveys, people but I can’t see who those surveys belong to. Can I retrieve this information? 

    You can review the incomplete submissions /or saved sessions in the Submission page of the form. You will see the Incomplete submission inbox.

    Please let us know if you need further assistance.