Account suspended.

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    Asked on June 05, 2020 at 04:34 PM

    I recently made the profile and forgot login info, and I forgot what they were. Now when I log in it says I am locked out. I set up an application for our company and don't have access to set up email or anything like that. Please let me know what to do asap. Thank you. 

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    Answered on June 05, 2020 at 08:26 PM

    Upon checking, below are your form violations.

    1). Loan / Credit application form — A form offering loan/credit must be done from authorized bank or credit unions only with company email address on your registered Jotform account. 

    2). Asking for SSN

    3). Asking for Drivers license.

    For #2 and #3, 

    For forms asking this type of information, you need to comply with two things.

    1. Add Terms of use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities.

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    What we can do is delete the offending fields and reactivate your account if you agree to our terms

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Looking forward for your response.  

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    Answered on June 05, 2020 at 09:28 PM
    Yes please delete them, I wasnt aware. I was looking for it to be more
    informational than personal
  • Profile Image
    Answered on June 05, 2020 at 10:39 PM

    Account has been reactivated again. Please try logging in and let us know if you need further help.