Getting duplicate submissions for forms

We are also now getting duplicate submissions for forms.  Is there a way to see if it is form related?

Hello @kevinjchase

Could you provide us the URLs (links) of the forms presenting the issue, and also the ID of duplicated submissions?

You can find the submission's IDs by following this guide:

https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

We look forward to your response.

Here is the submission IDs we are having duplicate submissions on:  4676903190111419558 Also, we are still getting duplicates and today we even received a duplicate submission from back in February.

any help appreciated! 

Hi,

Can you please provide the URLs of the forms presenting the issue?

You can find the URL by following this guide:

https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

Looking forward to your response.

The Sub IDs we are getting duplicate submissions on are: 

4677781568968653993 4677768015225990755 4677797126422591520

I have tested a cloned version of your form https://www.jotformpro.com/form/81865025805964 but I can't seem to replicate the issue at my end.

May we know if the form is embedded to a web page?

May we know if you are able to duplicate the issue at your end?

I have cleared your form cache.

Please test again and let us know if the issue still remains.

Hello , I have moved your inquiry to a new ticket to assists you better.

Kindly follow this link https://www.jotform.com/answers/2389619

Thank you.

Hello, we are unable to duplicate the issue but have seen it happen with three different forms we utilize. These are not embedded in any web pages either. 
---- On Fri, 12 Jun 2020 11:54:44 -0600 JotForm wrote ----
A new response has been received:
http:////www.jotform.com
Answered by Richie_P
I have tested a cloned version of your form https://www.jotformpro.com/form/81865025805964 but
I can't seem to replicate the issue at my end.
May we know if the form is embedded to a web page?
May we know if you are able to duplicate the issue at your end?
I have cleared your form cache.
Please test again and let us know if the issue still remains.
http://www.jotform.com/answers/2371644-Getting-duplicate-submissions-for-forms http://www.jotform.com/answers/2371644-Getting-duplicate-submissions-for-forms?k=d5ff5cdcd4d0adc4235d76fdfdb0c4bd&unsubscribe=
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It is possible that the users did not close the Thank You page after they submitted the form and that the Thank you page was reloaded later which triggered another submission. You can prevent duplicate submissions with the Unique Submission and Unique Question features.

How to Set Unique Submissions on a Form

How to set Form Limits Based on a Unique Question

You can also add a Captcha field. 

How to Add a Captcha Field

Hi,

The duplicate submissions problem is now resolved. We added some preventive measures to help deter unwanted resubmissions of the previous entry. This should not happen again.

Thanks!