How do I make a refund?

  • Profile Image
    Artofcateringpdx
    Asked on June 05, 2020 at 05:05 PM

    We are testing the system before we roll out the email blast and we need to know how to make a refund if needed. Thank you.

  • Profile Image
    Kevin_G
    Answered on June 05, 2020 at 08:45 PM

    This should be issued from the payment gateway you've used on your integration, for example, if you have used PayPal, you need to go to your PayPal account integrated to your form, find the charge and issue the refund from there. 

    The submissions will include the transaction ID which can be used to search the transaction on your payment gateway.