Receiving duplicate notification emails

  • jmorgan610
    Asked on June 5, 2020 at 7:23 PM

    They one submitting the form only did so once but we’re receiving emails of their submission at least once a day. “Rebecca Swanson”

    Jotform Thread 2371841 Screenshot
  • roneet
    Replied on June 5, 2020 at 10:34 PM

    From our server logs, I see you have been sent recently with two notifications for each submission. Are you experiencing this issue with only this form?

    Receiving duplicate notification emails Image 10

    Could you please delete the notification and create a new one to see if this fixes the issue.

    Looking forward to your response.

    Thanks.