Not able to read client name in submitted form due to encryption.

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    Asked on June 05, 2020 at 07:53 PM

    Look like we turned on encryption and then we disable but now not able to read client name in few submission, how do we fix that?

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    Answered on June 05, 2020 at 10:11 PM

    It's possible that you have generated the key multiple times and the key that you have is not the one that can decrypt the other submission data.

    Unfortunately, without the right key, there's no way to decrypt the data.


    Let us know if you have any questions or if you need further assistance. 

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    Answered on June 05, 2020 at 11:37 PM

    i have not lost key how do i decrypt because in whole pdf there is normal data as well as few encrypted data, but i have my key , i don't see any option to upload key or read particular data?

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    Answered on June 06, 2020 at 02:13 AM

    Hi again, @superbrows!

    Kindly be informed that when form is encrypted, you will be automatically asked to upload encryption key when trying to view form submissions. They can be viewed only within your account after you provide your valid encryption key as shown below:

    1586296980Screenshot_2020-04-08 Jotform

    I highly recommend that you read this guide for more information on Jotform encryption.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.

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    Answered on June 06, 2020 at 03:15 AM

    Your guide doesn't help because you saying once i stop encryption and restart it create new key , you not answering what happens to old data and old private key when it creating new key?

    Well i lost only 3 form but not able to get correct answer.

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    Answered on June 06, 2020 at 06:57 AM

    Please note that in order to view the old encrypted data, you will need to enter the encryption key that was used when you enabled the encryption the first time. Without the correct key, you will not be able to decrypt data.

    Even if you disable encryption and re-enable it from Form settings, it will ask you a message similar to the screenshot below:


    You will need to choose the first choice, so that, your existing key is chosen to view the encryption. 

    If you have created new encryption keys each time and deleted the old encryption keys on your computer, I'm afraid, you will not be able to decrypt the old submissions data.

    The guide shared above, clearly states these facts.

    If you feel that your key is lost, we would recommend that you disable encryption immediately so that your subsequent submissions do not get decrypted.

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    Answered on June 06, 2020 at 07:00 AM

    Sorry, but I re-read your response and can see that you are referring to submissions on PDF. Is that correct?


    If yes, please note that PDF downloads will not work with encryption. So you will not be able view decrypted data on your PDF.