why my account is suspend??

  • Profile Image
    Asked on June 05, 2020 at 11:57 PM
  • Profile Image
    Answered on June 06, 2020 at 05:53 AM

    Hi SMPWA,

    Thank you for contacting Support.

    Upon checking your account, the username "SMPWA" is currently active.

    Please note that collecting copies of the passport or any government-issued ID is only allowed when you added mandatory widgets below:

    1. Add the Terms & Conditions Widget for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    Please have a look at our terms of use to avoid such issues in the future: https://www.jotform.com/help/8-Terms-of-Use

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.