Why is my order not received when it says submission has been sent

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    Jennymcdon
    Asked on June 06, 2020 at 08:09 AM

    I am a new user and created a form but when submitting it does not come through

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    Patrick_R
    Answered on June 06, 2020 at 11:49 AM

    Hi! I believe that you're referring to this Form: https://www.jotform.com/201572830208348

    You haven't set an autoresponder email alert for this Form. For setting up the autoresponder email alert, you'll need an email field in your Form as well, as Jotform needs to know the address to which the email needs to be sent.

    You can set this field to "Required" as well; this way your users will always have to provide an email address and the Order information will definitely be sent to them.

    Following is how you can implement an Email field in your Form and then set an autoresponder email alert for it.

    1591458576Screencast 2020-06-06 21-07-58

    Notifications are sent to the Form Owners (you should already be receiving these). Autoresponders are sent to the users who fill the Forms.

    Reference: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    You can also check the sent emails logs from your account by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I hope this helps. If you have any further queries, feel free to write back to us.