Stripe Form: Error - This value must match the regex pattern. (/\A[a-zA-Z0-9_\-]+\z/ does not match for the value

  • Profile Image
    mariarus
    Asked on June 06, 2020 at 01:29 PM

    Hi,

    I am having issue with this form: https://form.jotformeu.com/92581976245368

    Oops!
    This value must match the regex pattern. (/\A[a-zA-Z0-9_\-]+\z/ does not match for the value Estándar_mensual_92581976245368_1000_1089).

    (please see screenshot also)

    What can I do?

    Thanks

  • Profile Image
    jonathan
    Answered on June 06, 2020 at 08:55 PM

    We apologize for inconvenience. The issue had to do with the Stripe payment integration on your form.

    In the payment settings / Additional Gateway option, look for the option Enable Decimails

    The option must be set to YES.

    1591491281zzz 2020-06-07 08.52.00.png



    Make sure to save the settings after. Then you can test submit with payment again.

    It should fix the issue. 

    Do let us know if issue persist even after doing this already.

  • Profile Image
    mariarus
    Answered on July 20, 2020 at 03:17 PM

    Hi,

    This checkbox was already checked but it is still not working...

    Could you have a look please?

    Thanks!

  • Profile Image
    mariarus
    Answered on July 20, 2020 at 03:18 PM

    1595272723jotformstripe.png

  • Profile Image
    Mike
    Answered on July 20, 2020 at 07:28 PM

    It is probably not submitting due to 'á' character in the subscription name.

    A bug report has been escalated to our developers in order to proceed with further investigation. We will get back o you if we have any updates from our developers.

    In the meantime, you may try changing the subscription name.

  • Profile Image
    arda
    Answered on July 29, 2020 at 08:18 AM

    Hi there,

    The problem was fixed. The issue occurred due to some products having names that are not accepted by Stripe. We covered them on our side now

    I checked your form and it works properly.

    Apologize for the inconvenience.

    Best Regards.