File extension .xls at download from JotForm has changed to .js

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    Helmut512
    Asked on July 04, 2013 at 08:18 AM

    Hi

    when downloading sumbissions from a form from JotForm as an Excel format there is now the file extension .js instead of the correct extension .xls.

    Why? Is there a chance to correct this to get Excel file as Excel files, not as supposed JavaScripts?

    This would help us a lot.

    Thank you,

    Helmut

  • Profile Image
    sidharth_kch
    Answered on July 04, 2013 at 09:44 AM

    @Helmut512

    Are you using Mac OS and safari as your browser? Please confirm and I will create a ticket for you.

    This issue is already reported to our development team. For now request you to please use chrome browser to download excel files.

    Thanks,

    Sidharth

  • Profile Image
    Helmut512
    Answered on July 04, 2013 at 09:47 AM
    Hello Sidharth,
    yes, I am using an iMac, 27 new Generation, OS X 10.8.4
    Safari Version 6.0.5 (8536.30.1)
    Thank you,
    helmut
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    Von: JotForm Support Forum
    Antworten an:
    Datum: Thu, 4 Jul 2013 09:44:40 -0400
    An: Helmut Krpesch
    Betreff: Re: File extension .xls at download from JotForm has changed to .js




    A new response has been received:




    Answered by sidharth_kch


    @Helmut512
    Are you using Mac OS and safari as your browser? Please confirm and I will
    create a ticket for you.
    This issue is already reported to our development team. For now request you
    to please use chrome browser to download excel files.
    Thanks,
    Sidharth




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  • Profile Image
    sidharth_kch
    Answered on July 04, 2013 at 10:43 AM

    @Helmut512

    This issue is already reported to our dev team. I am creating a ticket and adding you to the list. As soon as there are any update on this, you will get the notification via this thread.

    For now request you to please use chrome browser to download excel files.

    Thanks,

    Sidharth