Paypal Checkout - Unable to process payment error

  • tanisha.burrus
    Asked on June 7, 2020 at 2:11 AM

    Hi,

    I added the PayPal integration at the end of my form. It is connected, but when I tried to purchase a product (testing the form) I got an message saying the payment was not able to process at the moment.  Did I miss a step?


    Thank you,

    TB



    Page URL: https://form.jotform.com/201377696004153
  • John Support Team Lead
    Replied on June 7, 2020 at 7:16 AM

    HEllo TB - I assume that you are trying to make a test payment using Debit/Credit Card. Am I correct?

    I tried cloning the form and integrated it with my Paypal account, but was not able to replicate the issue.

    Could you please add a test product that is priced at 0.01 USD so we can make a live submission to it? We'll see if we can replicate it to your form.

    Also, please ensure that you are using a Business/Premier Paypal account type as Paypal Checkout only works for this types of account.

  • tanisha.burrus
    Replied on June 7, 2020 at 4:36 PM

    Hi John Rex,

    I tried submitting the payment a few minutes ago and it worked. Maybe it was a glitch on PayPal's end.

     

    Can you explain if I can set up the payment option so the processing fee is deducted from the product total instead of having the fee paid by the consumer?

    Thank you,

    TB

  • John Support Team Lead
    Replied on June 7, 2020 at 5:43 PM

    Great! It could be an issue on Paypal's end.

    I have moved your last question to a separate ticket. I will be posting my response to that via this link shortly: https://www.jotform.com/answers/2373769