Issues with 2 forms on my website that I created with you.

  • Profile Image
    absoluteprocare
    Asked on June 07, 2020 at 06:22 AM

    Hello, I've got 2 forms on my website that I created with you. The 1st one- Schedule Online suddenly has an issue with the date picker. I opened the website page in chrome and there's no popup of a calendar when I click on the icon.

    https://absoluteprocare.com/schedule-online/


    The 2nd form I just created a few months ago. I was wondering why no one has used the form. I finally had a customer tell me that they tried but they could not submit it. So I went into that website page, again in chrome and sure enough, the Submit button does not do anything.

    https://absoluteprocare.com/pricing-calculator/

    Could you help me figure out has happened?

  • Profile Image
    Amin_N
    Answered on June 07, 2020 at 08:59 AM

    Hi there, @absoluteprocare!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Regarding the first link, I have not been able to replicate the issue, as the Date Picker icon opens with no issues at all as shown below:

    1591534183Screenshot_2020-06-07 Schedule

    Regarding the second link, there indeed seems to be an issue when clicking the "Review and Submit" button.

    That's why I would like you to try embedding the form using its iFrame code to see if it resolves the issue.

    Related guide:

    Getting-the-Form-iFrame-Code

    Please give it a try and let us know how it goes.

  • Profile Image
    absoluteprocare
    Answered on June 07, 2020 at 12:28 PM
    Hi,
    That’s strange, I tried a few times to pick a date in the Schedule Online form and nothing happened. I will try again. It’s just odd no one has tried using it lately.

    I believe I did the iframe correctly for the Pricing Calculator form. In wordpress I deleted the embed code. I then copy/pasted the iframe code. I then tested it out and everything seems to still be working except that last Preview/Submit section. Nothing happens to submit it. Did I install it correctly or is there some sort of wordpress plugin I need before installing the iframe code?

    ...
  • Profile Image
    Amin_N
    Answered on June 07, 2020 at 02:33 PM

    Hi again, @absoluteprocare!

    Depending on what version you are using, please follow one of these guides below on how you can add a form to your Wordpress site:

    1. WORDPRESS.COM > How-to-Embed-a-Form-to-Wordpress-com 

    2. WORDPRESS.ORG > Adding-Forms-to-Wordpress-org-Version 

    Kindly follow the right guide to properly embed form onto your Wordpress website. If you still have issues, do get back to us.

  • Profile Image
    absoluteprocare
    Answered on June 07, 2020 at 04:28 PM
    I just followed the directions and embedded the proper wordpress code. Unfortunately the submit button is still not working.

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  • Profile Image
    Amin_N
    Answered on June 07, 2020 at 05:57 PM

    Hi again, @absoluteprocare!

    Upon further checking, I've found that the issue has nothing to do with embedding method at all, as the form itself has the same issue when trying to submit it using its direct URL.

    The reason for the issue is that you have created multiple conditions to SKIPP REQUIRED fields as shown below:

    1591566593Screenshot_2020-06-07 The Easi

    This results in leaving required fields unfilled, hence the form can't be submitted, as you can't submit while there are still any unfilled required fields.  See below:

    1591566620Screenshot_2020-06-07 Pricing

    That's why I recommend that you edit the conditions to HIDE fields, not to SKIP to fields.

    Related guide: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Please give it a try and let us know how it goes.

  • Profile Image
    absoluteprocare
    Answered on June 08, 2020 at 07:28 PM
    Thanks so much for your help! I wend in there and made those fields Not Required. This made all the difference and someone went ahead and filled out the form already.

    Thanks again!

    Wes

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