we are somehow unable to recieve forms completed by ur clients - recieving email address is mmcdonald@ccsprepay.com

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    mark mcdonald
    Asked on July 04, 2013 at 09:23 AM
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    sidharth_kch
    Answered on July 04, 2013 at 10:31 AM

    @Mark McDonald

    I see that you have two account and a guest account.

    Your email id is not in our bounce list. Please let us know the form id with which you are having this issue. 

    I checked our email server logs and see the emails are getting delivered to your inbox. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[04/Jul/2013:05:25:32 -0400] 30383986807365 AmazonSES Sent email to mmcdonald@ccsprepay.com - MessageID:0000013fa9003c75-69a28108-5b2b-40b2-9d24-f97d3cca3d32-000000 - RequestId:abd1653b-e48b-11e2-ac61-49794ba310ff

    Request you to please check your SPAM folder and see if the emails are there.

    Thanks,

    Sidharth