How can members get a full copy of the form?

  • Profile Image
    Gymnasticsathlone
    Asked on June 07, 2020 at 09:13 AM

    Hi, is there some way that when a form is completed, the person completing it gets a copy of the full form, currently they only get a receipt but not the entire contents ?

  • Profile Image
    ashwin_d
    Answered on June 07, 2020 at 12:40 PM

    Please note that you can add "Form Auto-responder" email alert in form which will email the user who submitted form. The following guide should help you how to add form auto-responder email in form: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    If you meant to say that you want to send the content of the paragraph field also to your user, you need to copy the content of the paragraph field and add it in email alert. Please check the screenshot below:

    1591547976paragraphField.gif

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    Gymnasticsathlone
    Answered on June 07, 2020 at 02:28 PM
    Hi
    I want the customer to get an exact copy of the entire form, not just the
    replies they make, I want all the paragraphs, questions and responses to go
    to the customer.
    Thanks
    ...
  • Profile Image
    Amin_N
    Answered on June 07, 2020 at 06:15 PM
    Hi again, @Gymnasticsathlone!

    Kindly note that it is possible to send PDF file(s) that contains submission in addition to anything else you wish to include.

    This PDF will be sent to respondent automatically upon submitting by setting auto-responder email. All you need to do is enable "PDF attachment" option and attach the customized desired PDF file. 

    Related guides:
     
     
    How-to-Customize-PDF-Submissions-Report

    Please give it a try and let us know how it goes.

     

  • Profile Image
    Gymnasticsathlone
    Answered on June 08, 2020 at 10:28 AM
    HI
    There seems to be a problem with the link - how to a file to autoresponder
    emails, each time I click into it, it won't open
    thanks
    ...
  • Profile Image
    ashwin_d
    Answered on June 08, 2020 at 11:41 AM

    I am not sure which guide my colleague wanted to share. Let me send a message to my colleague, and he will get back to you on this soon. 

  • Profile Image
    Amin_N
    Answered on June 08, 2020 at 12:56 PM

    Hi again, @Gymnasticsathlone!

    Apologies for that.

    The guide I was referring to is below:

     
    After reading the guide, if you still need further assistance, please let us know.
     
    Also, it's always a good idea to provide us with your form name or URL so we can have a look.
  • Profile Image
    Gymnasticsathlone
    Answered on June 08, 2020 at 06:28 PM
    Hi
    I understand how to attach the file but do I need to create a PDF of the
    form first before I attach it?
    Sorry it's not very straightforward.
    Thanks,
    ...
  • Profile Image
    Sonnyfer
    Answered on June 08, 2020 at 11:13 PM

    Hi - There seems to be confusion here.

    If you wish your customers to receive a full copy of the form that includes the paragraphs, the options you have are:

    1. Copy the content of the paragraph field and add it in Autoresponder Email as mentioned by my colleague @ashwin_d. You can review his screencast in his response on how to do so.

    2. Have a PDF copy of the submission attached to the Autoresponder Email.

    1591672191autorere.gif

    Kindly note that there's a PDF submission file automatically generated when your form is submitted. Thus, it's not necessary to create one.

    Here's how the PDF attachment would look like by default, it includes the paragraph.

    1591672300subdsds.gif

    Give it a try and let us know if you need further assistance.


  • Profile Image
    Gymnasticsathlone
    Answered on June 09, 2020 at 08:28 AM
    Hi
    This is the link to the form I am trying to test
    https://form.jotform.com/Gymnasticsathlone/clone-of-covid-19-staff-self-screen
    So I filled it in and when I looked in my email and the pdf of the form,
    the form is not in the correct order and is there in duplicate. To keep it
    simple, all I need is for the customer to get an exact copy of the
    completed form for their own records. This should be straight forward in
    my opinion.
    Am I doing something wrong? Am I missing something?
    Thanks,
    Imelda
    ...
  • Profile Image
    Bojan_J
    Answered on June 09, 2020 at 09:39 AM

    Greetings Imelda.

    Thank you for your message.

    If the attached PDF file is not displayed with your desires, you can update it. To access it, please first open Autoresponder settings:

    From there, go to Advanced tab, and select Open in PDF Editor link:

    This link will open the PDF editor where you can update the fields and text of your PDF file.

    Let us know if this solution will work for you. 

  • Profile Image
    Gymnasticsathlone
    Answered on June 09, 2020 at 03:28 PM
    Hi Bojan,
    Unfortunately some of the text and questions are missing from the PDF, I
    need to have all text, questions and answers in the copy our customers
    receive.
    Thanks,
    Imelda
    ...
  • Profile Image
    Amin_N
    Answered on June 09, 2020 at 04:45 PM

    Hi again, @Gymnasticsathlone!

    "Unfortunately some of the text and questions are missing from the PDF"

    Did you know that you can fully customize the PDF document you're addressing?

    You can add any form fields as you wish to the PDF document from the "Add Element" side menu as shown below:

    1591735245Screenshot_2020-06-09 PDF Edit

    Please give it a try and let us know how it goes.

  • Profile Image
    Gymnasticsathlone
    Answered on June 16, 2020 at 06:28 PM
    HI
    I have done as you suggested. However, the form fields are mixed up on the
    pdf, is there any quick way of having all these in the same order as the
    actual form, I have been moving them around but it's difficult to remember
    where they are.
    Thanks,
    Imelda
    ...
  • Profile Image
    Amin_N
    Answered on June 16, 2020 at 08:05 PM

    You can drag fields to replace them wherever you wish.

    Also, please note that once you create a new PDF document, it is usually in the order the original form uses. You can create new PDF document as shown below:

    1592352213Screenshot_2020-06-17 PDF Edit