My account is locked. Please help!

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    Misa Perron-Burdick
    Asked on June 07, 2020 at 12:19 PM

    I have tried changing my password twice and both times it was accepted/successful.  However every time I try to sign on it says my account has been locked.  Help!

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    Answered on June 07, 2020 at 04:23 PM

    It looks like you have tried logging into your account with incorrect password for 3 or more times. Since the account is enabled with HIPAA compliance, the account is locked out. We have now activated your account and you should be able to login to your account without any issue.

    Please get back to us if you need any further assistance. We will be happy to help.