Why is my account suspended?

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    Asked on June 07, 2020 at 01:26 PM

    Hi Kevin,

    I removed tax pdf form from my account but it seems my account suspended again.

    Could you please help me?

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    Answered on June 07, 2020 at 01:27 PM

    I did check your account and found that it is currently suspended because of the driver's license file upload field you have added in form "Driver Application Form". Please check the screenshot below:


    You may collect identification numbers only, however you have to add an agreement displayed on the form and a signature, widget fields.

    Here you are a helpful guide for you to add widgets to your forms: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form 

    Please refer to the following guides:



    I have gone ahead and activated your account again. Please ensure that you make the changes as suggested above.

    Hope this helps.

    Do get back to us if you have any questions. 

  • Profile Image
    Answered on June 07, 2020 at 02:32 PM

    Okay. Thanks.

    Can I collect driver's license photo including Terms & Conditions and digital sign widget?

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    Answered on June 07, 2020 at 06:27 PM

    You can request for ID uploads but ensure that you added the mandatory widgets as well. And that you are collecting these to your customers only and not from the general public.