Form duplicating submissions.

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    PenderCounty
    Asked on June 07, 2020 at 01:56 PM

    My summer camp registration form sometimes creates duplicate submissions for one submission and I cannot figure out why. This is a major problem as registration for summer camp opens in the morning and there is a widget (Ticket Purchase) that has limits on how many people can register for sessions. So if there is a duplicate registration submission... then one person is counted twice for registration and that is NOT good.

    Thanks in advance for any help!

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    Amin_N
    Answered on June 07, 2020 at 05:24 PM

    Hi there, @PenderCounty!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    One very known reason of receiving duplicate submissions from same respondent is reloading/refreshing the thank-you page whose URL is usually "https://submit.jotform.com/submit/{FORM_ID}/".

    One very effective method to stop this from occurring is enabling the "Unique Submission" feature. It will prevent form respondents from making duplicate/multiple submissions through your form, this guide will clear it all up form you.

    Also, redirecting to your own custom thank-you URL will definitely be a solution to solve this issue. You can add your own page as custom thank you URL in form or you can build a new form with text field to display thank-you message. Once the form is submitted, respondent will be redirected to a different page and reloading it will just refresh the new page so no data will be available for re-submission. 

    Related guide: Redirecting-Users-to-a-Different-Page

    Please give it a try and let us know how it goes.

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    EltonCris
    Answered on June 26, 2020 at 06:32 PM

    Hi,

    The duplicate submissions problem is now resolved. We added some preventive measures to help deter unwanted resubmissions of the previous entry. This should not happen again.

    Thanks!