Can't get access to my account.

  • Profile Image
    Quincy 
    Asked on June 07, 2020 at 06:58 PM

    Hello, I'm trying to access my Jotform account but am unable to rest the password. I am not receiving the password reset link and I have checked my SPAM folder multiple times.


    Please advise.


    Thanks!

    Quincy

  • Profile Image
    Vick_W
    Answered on June 08, 2020 at 12:04 AM

    Hey Quincy

    I'll be happy to assist you today.

    I would like to inform you that your email address was listed in our bounce list. It has been removed from there now. Please try to reset your password again and it will work now.

    In addition to this, you may add our domain names and sending IP addresses to your white-list to prevent bouncing issues: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Please do let us know if you need further assistance.

    Thanks