What is stopping paypal from connecting?

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    Asked on June 07, 2020 at 07:29 PM

    Whenever linking paypal to my form its starts initializing and it doesnt ever stop. When I check the form it still hasn't connecting.1591572408Screenshot_20200607-181848_Jot

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    Answered on June 08, 2020 at 12:32 AM

    Hey there,

    I'll be happy to assist you today.

    I would like to inform you that I've cloned your form to check if I face the same issue as well. However, on replicating it is working fine here. Please make sure that your Paypal credentials are correct.

    Please clear your form cache and see if it fixes the issue. The following guide should help you in clearing form cache:  http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Lastly, try a different browser and see if you still face the same issue on a different browser as well.

    Please feel from to contact us if you need further assistance.