Can I easily upgrade if I am nearing my submissions limit?

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    DefundTPD
    Asked on June 07, 2020 at 08:15 PM
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    ashwin_d
    Answered on June 08, 2020 at 04:12 AM

    Yes you can upgrade your account anytime you want. Please note that when you reach any of your account limit, we send warning email to you with a timeframe when your forms will be disabled. You can upgrade your account within that timeframe for your forms to continue working.

    The following guide should help you how to upgrade your account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Please note that if you upgrade your account using your Credit card or PayPal account, the upgrade will be instant. 

    Hope this helps.

    Do get back to us if you have any questions.

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    DefundTPD
    Answered on June 09, 2020 at 02:50 AM

    Thank you! I ended up needing to upgrade and was able to do so easily. Cheers!

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    ashwin_d
    Answered on June 09, 2020 at 04:04 AM

    You are welcome. I did check your account and found that you have successfully upgraded your account to gold plan.

    Do get back to us if you have any questions. 

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    DefundTPD
    Answered on June 09, 2020 at 10:43 AM

    Hi Ashwin,

     Thanks for the response!

    I did already ask this question, and have one response so far - but thought you may be able to help as well?

    Can you please tell if it's possible to download my form (list of submissions) as non-encrypted data (in any type of document) if i had encryption turned on for the form?

    I have to turn in the data from my form later this morning (I'm on pacific time), and so far I've only been able to download encrypted version of the submissions.


    Any help would be appreciated. 


    Best, 

    Daniel 

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    ashwin_d
    Answered on June 09, 2020 at 12:06 PM

    I have moved your latest question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2377798