How to download form by mobile phone?

  • Profile Image
    stdivision
    Asked on June 07, 2020 at 08:58 PM

    Hi,

    Since I set the form for users can download as PDF after submitted, but there's a problem when they downloaded it by mobile phone it show error on page and cannot download. Are there any way to fix it?

    Thank you.

    Screenshot
  • Profile Image
    Vick_W
    Answered on June 08, 2020 at 03:07 AM

    Hey there,

    I'll be happy to assist you today.

    Please provide the form ID of the form in question as well so we can further look in to the issue you are facing. 

    Looking forward to assist you.

    Thanks

  • Profile Image
    stdivision
    Answered on June 09, 2020 at 03:31 AM

    Hi Vick,

    Here is the form I want to set for user to download it 

    https://form.jotform.com/201411349530040

    Thank you for your kind assistant.

  • Profile Image
    Vick_W
    Answered on June 09, 2020 at 05:15 AM

    Hi there,

    Thanks for writing back to us.

    Please login in to your account and and click on the settings. Once you are in the setting area then please uncheck the 3 options shown in the screenshot below.

    1591693551Jotform · My Account 2020-06-

    After unchecking these options please try to download the file again. It will work.

    I've cloned your form and was able to successfully download through mobile, tablet and desktop as well.

    Looking forward to your response.

    Thanks

  • Profile Image
    stdivision
    Answered on June 10, 2020 at 06:28 AM
    Thank you for your advised. I'll try it.
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