No option to "Send files to Drop Box"

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    Asked on June 08, 2020 at 03:07 AM

    I'd like to change my plans for what I was going to do with video file uploads and send all videos uploaded via my form to DropBox instead. We didn't have the integration up and running before the form was live and the majority of submissions came in. 

    I have integrated DropBox with my form, but cannot see the option "Send uploads to DropBox" underneath the FTP transfer option as it seems that others have. Please see screenshot of my Submission settings with this option missing. 

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    Answered on June 08, 2020 at 07:11 AM


    I apologize for the inconvenience.

    Can you please remove the integration and reconnect it again, by following these steps?

    Please give it a go and let us know if the issue persists.