How to reset password set to view form submissions?

  • Profile Image
    melobob
    Asked on June 08, 2020 at 07:45 AM

    Hello friends, I've set viewing a form's responses on public status, but when I try to view it through other devices Jotform asks for a password that I don't know what it is.

    I try to use my login password to access the platform and I still can't access it.


    What should I do ?


    Look at the image:


    1591616707Screenshot_1.jpg

  • Profile Image
    Bojan_J
    Answered on June 08, 2020 at 09:47 AM

    Greetings and thank you for your message.

    This password is not related to your account password. If you don't remember it, simple deselect Torne esta página pública and you will be able to enter a new password once you check the box again.

    Please let us know if this resolved your problem. 

  • Profile Image
    melobob
    Answered on June 08, 2020 at 11:22 AM

    Ok Mr. Bojan, everything is all right now.

    Thank you !