How to reset password set to view form submissions?

  • fazzapp
    Asked on June 8, 2020 at 7:45 AM

    Hello friends, I've set viewing a form's responses on public status, but when I try to view it through other devices Jotform asks for a password that I don't know what it is.

    I try to use my login password to access the platform and I still can't access it.


    What should I do ?


    Look at the image:


    1591616707Screenshot 1 Screenshot 10

  • Bojan Support Team Lead
    Replied on June 8, 2020 at 9:47 AM

    Greetings and thank you for your message.

    This password is not related to your account password. If you don't remember it, simple deselect Torne esta página pública and you will be able to enter a new password once you check the box again.

    Please let us know if this resolved your problem. 

  • fazzapp
    Replied on June 8, 2020 at 11:22 AM

    Ok Mr. Bojan, everything is all right now.

    Thank you !