My forms are disabled after removing submissions

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    labmil
    Asked on June 08, 2020 at 08:03 AM
    Good morning again after my upload limit exceeds my form is offline, even after clearing the messages. I need it working again and that you fix this bug please. Form message: Form Disabled This form has been disabled
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    Bojan_J
    Answered on June 08, 2020 at 10:05 AM

    Greetings and thank you for your message.

    We apologize for the inconvenience.

    We have recalculated your submissions, and the account should be fully active now.

    Please let us know if the problem is still present. 

  • Profile Image
    labmil
    Answered on June 09, 2020 at 08:01 AM

    Sorry but it is very difficult to work with JForm in this way. One of the forms is ok but the other is still blocked. https://form.jotform.com/200826088214654 I would like this amount to be deducted from my plan, as long as the form has been inactive.

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    Bojan_J
    Answered on June 09, 2020 at 09:14 AM

    Thank you for your reply.

    We apologize for the inconvenience.

    I have emptied the form cache and tested all your forms, and the problem seems to be resolved.

    Unfortunately, we do not have the option to know for how long your form has been inactive. If this problem occurs again, you can try to remove from cache from the account settings:

    If this does not help, please let us know.

    Thank you for your understanding. 

  • Profile Image
    labmil
    Answered on June 09, 2020 at 01:45 PM

    Eu realizei isso ontem antes de abrir o contato com vocês e não funcionou, parece que esse tipo de manutenção so funciona quando o pessoal do suporte realiza. Instisfeito com a empresa pois não é a primeira e parece não ser a ultima vez que isso acontece.

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    Eduardo_H
    Answered on June 09, 2020 at 04:20 PM

    Olá @labmil, obrigado pelo contato.

    Lamentamos muito o ocorrido. Infelizmente em algumas situações, de fato, ocorre uma falha onde o espaço de upload é incorretamente calculado.

    Saberia nos informar se o volume atual de uso de espaço de upload (8.19GB) está corretamente calculado ou se está acima do esperado?