Not receiving user's submission

  • ndrnce
    Asked on June 8, 2020 at 10:33 AM

    AND...why is it I have a couple folks that have received confirmation of their submission but I do not have them on my submissions?

  • Jovanne JotForm Support
    Replied on June 8, 2020 at 10:37 AM

    Hi, may we know which form you're referring to of not receiving the submissions? So we could further investigate.

    We look forward to your response.

  • ndrnce
    Replied on June 8, 2020 at 11:28 AM
    Ok the form I am referring to is the Bandit Springs 2020 form..... but
    ...
  • Jovanne JotForm Support
    Replied on June 8, 2020 at 11:48 AM

    Thank you for your response.

    As per checked on our mail logs, there were submissions from the form successfully sent to your email address. I made a test submission to your form and I can see that it was sent to your email. Please acknowledge if you receive the test submission. If you have not, I suggest you check this article for more detailed information on why you haven't received any notifications from your form:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need further assistance.

  • ndrnce
    Replied on June 8, 2020 at 12:28 PM
    Ah...so you happen to be the test version!!! We have filled all riding
    spots for this ride so any future submissions will be on waitlist....
    Thanks for checking on this. BTW...
    do you archive forms? I had a form
    for another ride and added a person as a collaborator so she could clone
    and modify for her ride...unfortunately she did not clone it so basically
    wrote over everything I had done.
    thanks,

    k
    ...
  • Ivaylo JotForm Support
    Replied on June 8, 2020 at 3:20 PM

    Alright. Thank you for your feedback.

    Since a ticket has been opened here regarding another matter, I have moved your last question to the following ticket:

    https://www.jotform.com/answers/2375665-do-you-archive-forms

    I will reply to that ticket shortly.