Viewing Submission: it brings me to another screen but it is blank

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    dnotaro
    Asked on June 08, 2020 at 10:45 AM

    Hello,

    When I click on view submissions it brings me to another screen but it is blank. I am unable to see the submitted forms.

    thank you

    donnalynn

  • Profile Image
    Niko_N
    Answered on June 08, 2020 at 12:15 PM

    Greetings Donnalynn,

    Due to HIPAA requirements, we are unable to log into your account and check. However, could you please try to clear your browser cache or use any other device/browser to log into your account and access your form submissions?

    You can also take a screenshot of error screen and post it here, so we can step in better:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Please check and let us know if the issue still persists.

    Thank you in advance!