Account Suspension: how do I reset my account?

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    Patricia 
    Asked on June 08, 2020 at 01:17 PM
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    Niko_N
    Answered on June 08, 2020 at 03:09 PM

    Greetings Patricia,

    Your account has been suspended due to the form with ID 200663777763162 Cruise Registration that was collecting credit card details in plain field text:


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

    We're looking forward to your reply;

    Thank you in advance!

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    Patricia 
    Answered on June 08, 2020 at 04:28 PM
    Yes please delete the offending fields.
    Patricia Parks
    1st Class Dream Vacations
    817-568-1029
    ...
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    Niko_N
    Answered on June 08, 2020 at 05:54 PM

    Dear Patricia,

    Upon your confirmation, we've removed the offending fields and activated your account. 

    Please check and let us know if you need any further assistance.

    Thank you in advance!