Incorrect question + answer combo appearing on confirmation email

  • SustainLA
    Asked on June 8, 2020 at 2:54 PM

    Hi!

    We've updated our delivery form with new questions. The confirmation details we receive, however, list the old question text in the new question area.

    Please see attached screenshot of confirmation email. The "...add email to...Newsletter" question no longer exists for customers to answer. A new question has been added. Is there a way to update this so we are seeing the correct question + answer combo?

    Please let me know if you need any more details.

    Thank you,

    Leslie

    Jotform Thread 2375621 Screenshot
  • David JotForm Support Manager
    Replied on June 8, 2020 at 7:16 PM

    Hi, please delete the notification, and create a new one: https://www.jotform.com/help/25-Setting-up-Email-Notifications

    The new notification will be properly updated with your form fields. Let us know if you need more help.