Incorrect question + answer combo appearing on confirmation email

  • Profile Image
    SustainLA
    Asked on June 08, 2020 at 02:54 PM

    Hi!

    We've updated our delivery form with new questions. The confirmation details we receive, however, list the old question text in the new question area.

    Please see attached screenshot of confirmation email. The "...add email to...Newsletter" question no longer exists for customers to answer. A new question has been added. Is there a way to update this so we are seeing the correct question + answer combo?

    Please let me know if you need any more details.

    Thank you,

    Leslie

  • Profile Image
    BDAVID
    Answered on June 08, 2020 at 07:16 PM

    Hi, please delete the notification, and create a new one: https://www.jotform.com/help/25-Setting-up-Email-Notifications

    The new notification will be properly updated with your form fields. Let us know if you need more help.