HIPAA: Locked out of Account

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    Asked on June 08, 2020 at 03:22 PM


    I've been locked out of my account and I clicked forgot password to change my password, however, when I attempt to log-in, it still says my account is locked. CAn you help?

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    Answered on June 08, 2020 at 03:51 PM


    Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts. 

    I activated your account, you should be able to login now.

    Let us know if you still can't login your account.