Will I be flagged for suspension if ask SSN?

  • Profile Image
    jhadley999
    Asked on June 08, 2020 at 05:53 PM

    ... for last 4 numbers of Social Security number?

    Jeff

  • Profile Image
    JohnRex
    Answered on June 08, 2020 at 10:35 PM

    Heloo Jeff - Due to our PCI certification, we are required to deny the collection of credit card details (this includes but not limited to credit card numbers, expiry dates, cvv or credit card codes) on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

  • Profile Image
    JohnRex
    Answered on June 08, 2020 at 10:38 PM

    For Social Security Numbers, you can ask for it, but please ensure that you will comply with the following requirements below:

    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    3. If possible, change the email address on your profile to one that shows your business domain rather than the public email address you currently show.

  • Profile Image
    jhadley999
    Answered on June 09, 2020 at 07:38 AM

    If I only ask for the last four digits of SSN, I assume that the above requirements would not be necessary.  Yes?

  • Profile Image
    JohnRex
    Answered on June 09, 2020 at 08:53 AM

    I have consulted this with our backend team and they confirmed that if you are asking for only the last 4 digits, it can be allowed even without adding the widgets. So yes, no need to add it on the form.