Reports not showing all products in graphs

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    Asked on June 08, 2020 at 09:03 PM

    My report is not showing all our products in it's graphs. How do I get all products included?


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    Answered on June 09, 2020 at 12:50 AM

    Thank you for reaching support,

    I checked the form and the submission data and due to Metric being base on "Quantity", it only pulls up records on fields that have one:


    And looking into your submission data particularly the "Contemporary Stand Up (Oak or Graphics)" there was no purchase of it, and so nothing could be pulled up for the chart.


    Here is a Related Guide:

    I hope that helps.


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    Answered on June 17, 2020 at 03:56 AM

    I'm checking your form submissions page, but I can't find a submission with "Contemporary (Oak and Graphics)". Can you please mention the submission ID of the submission you're referring to so we can check it?

    Guide: Where-to-Find-the-Submission-ID

    Looking forward to your response.