Reports not showing all products in graphs

  • Profile Image
    CreativeHire
    Asked on June 08, 2020 at 09:03 PM

    My report is not showing all our products in it's graphs. How do I get all products included?


    Thanks

  • Profile Image
    Kenneth_C
    Answered on June 09, 2020 at 12:50 AM

    Thank you for reaching support,

    I checked the form and the submission data and due to Metric being base on "Quantity", it only pulls up records on fields that have one:

    1591677870y1.png

    And looking into your submission data particularly the "Contemporary Stand Up (Oak or Graphics)" there was no purchase of it, and so nothing could be pulled up for the chart.

    1591678087k1.png

    Here is a Related Guide: https://www.jotform.com/help/187-How-to-Create-a-Visual-Report-with-Your-Form-Submissions

    I hope that helps.

    Best.

  • Profile Image
    jherwin
    Answered on June 17, 2020 at 03:56 AM

    I'm checking your form submissions page, but I can't find a submission with "Contemporary (Oak and Graphics)". Can you please mention the submission ID of the submission you're referring to so we can check it?

    Guide: Where-to-Find-the-Submission-ID

    Looking forward to your response.