Credit request

Hello we are non profit organization , by mistake , we place the order last week without the discount , how can I request the credit ? Thanks for tour help ! 

Thank you for contacting us!

We can issue a refund for the last payment so you can upgrade the account to the subscription with a 50% or discounted price. Can you please tell us your account username?

Also, please log in the account you're referring to and confirm the cancel and refund request by replying to this support ticket.

We will wait for your reply.