Deleted submissions are coming back

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    freshlypickedwarriors
    Asked on June 08, 2020 at 10:19 PM
    hi new findings.. i deleted the submissions weekly and yet it came back. what's happening?
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    JohnRex
    Answered on June 08, 2020 at 10:28 PM

    May we know where are you deleting the submissions? Is it via the INBOX page or via the Submission page?

    I just tried deleting a submission on both pages with my test form but was not able to replicate the issue.

    When you delete the submission, does it come back immediately, or is there an interval?

    Could you please share with us the submission ID of the submission you're referring to so we can check?

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    freshlypickedwarriors
    Answered on June 08, 2020 at 11:25 PM

    I delete via the "View Submissions" page. Should iI have done it via the inbox?


    It usually takes an interval. I deleted the original submission last weekend but it came back again.


    Original ID: 4670859238326067581 (Deleted on 7 June)

    Duplicate ID: 4674423947323234158 (appeared on 9 June)

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    JohnRex
    Answered on June 09, 2020 at 12:40 AM

    So this means the deleted submissions are permanently deleted, and the new ones are just duplicates. Could be related to the escalated issue.

    If the user didn't submit it intentionally, then this could probably be the reason:

    It's most likely due to this option in the browser settings "Continue where you left off" where the last visited URL is kept (e.g. form's thank you page) and some browser reloads it automatically when you open the browser again. Some mobile browsers also use this option as default.

    So here's what happened, it's possible that your user's browser kept the last visited URL which is your form's thank you page after they made their first submission. And when they open their browser again at a later time, it automatically loads the thank you page and creates a new submission with the same previous data initially submitted by the user. Some browsers do not reload the URL automatically but it would definitely be an issue when the user reloads the thank you page manually.

    To overcome this, please use an external thank you page rather than the default thank you page for now. So when the user opens the browser, it loads the external link instead of the default thank you page and this will not trigger submission. Here's a guide on how to redirect to an external link after submission How to Redirect to a Page After Form Submission. If you don't have a custom thank you page, you can use this link https://www.jotform.com/thankyou.html

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    freshlypickedwarriors
    Answered on June 14, 2020 at 01:49 PM

    hi, it doesn't work. i'm still seeing duplicates even though i created another new form.

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    Amin_N
    Answered on June 14, 2020 at 06:09 PM

    Assuming you're referring to your form Freshly Picked Order Request Form (Self Collection JUNE, I have checked it and found no duplicate submissions at all.

    Can you please provide us with your new form name/URL so we can further investigate?