Form usage reduced

  • Profile Image
    gbcms
    Asked on June 08, 2020 at 11:22 PM

    Hi, I am an old customer and I had an unlimited form plan and last year the number of forms will show on my website reduced! could you please let me know why, because I still till now I have an active plan.

  • Profile Image
    Kenneth_C
    Answered on June 09, 2020 at 03:44 AM

    Thank you for reaching support,

    Apologies for the inconvenience, I checked your account and you are currently on "Storage Plan":

    1591688537t1.png

    Though it does have unlimited submission storage, the form is only limited to 5. 

    Here is a Related Guide on Account Usage and Limits: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Let us know if you have further questions.

    Best.