Font error in submission email

  • Profile Image
    chaayos1234
    Asked on June 09, 2020 at 01:55 AM

    When I received mail after form submission then fonts are not proper. My form id is https://form.jotform.com/201592648001449

    1591681820snap.PNG

    Screenshot
  • Profile Image
    Kenneth_C
    Answered on June 09, 2020 at 06:17 AM

    Thank you for reaching support,

    Apologies for the inconvenience, I cloned and tested the form and the email notification shows exactly as the email content on the email settings:

    1591697634u1.png

    Please delete and create a new email notification and make a test submission.

    I will be clearing your form cache so let us know how it goes.

    Thank you for your patience.

    Best.