I was wrongly charged

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    hellodesignhub
    Asked on June 09, 2020 at 01:56 AM

    I got an offer of 50% discount but Paypal still charged $29 without applying my discount.

    I would like to demand a refund.

     

    Thank you.

  • Profile Image
    jherwin
    Answered on June 09, 2020 at 06:09 AM

    The new user discount or 50% discount is applicable only in yearly and bi-yearly subscriptions.

    If you still want to cancel your subscription, please cancel it from your PayPal account. The following guide should help you how to cancel your PayPal subscription: How-Can-I-Cancel-My-PayPal-Subscription

    Do get back to us once you cancel your subscription, we will go ahead and process the refund for your last subscription payment.

    Looking forward to your response.